We appointed ASW as our East Area Reactive and Void Maintenance contractor in August 2017, carrying out repairs to over 5000 of our General Needs, Extra Care, and Student Accommodation properties. ASW were extremely efficient in its mobilisation of the contract, including the integration of their I.T system with our Housing Management software. ASW also undertake our Fire Risk Assessment remedial works and our Electrical compliance testing programme. ASW have proven to be a very proactive and professional company in its service delivery to our tenants.
- Jane Harris, Strategic Contracts & Service Support Manager, Pobl Group
ASW has worked with NPT Homes since it was created in 2011 and has proven to be a reliable, trustworthy, contractor that has contributed to the quality of service delivery demanded. Currently working on our Reactive, Compliance & Void Framework, ASW continue to perform to a high standard and work well with staff to deliver an end product that tenants are delighted with.
- Steve Tucker, Director of Assets NPT Homes
Newydd Housing Association (1974) Ltd have engaged the services of ASW Property Services Ltd for over 4 years, initially for a three year period working on our Valleys stock but more recently, ASW were successful with their tender to undertake the full suite of responsive repairs and void repairs for both our Vale and Valleys stock, which consists of approximately 2300 properties.
During this time, we have always found ASW to very responsive and approachable to our needs, with a clear commitment to continuous improvement. This is supported by the developments we have made with electronically linking our computer systems for the issuing, completing and invoicing of works, but also the requirement for the Association to establish a repairs by appointment system, at this first point of contact.
I consider ASW to be a reliable reactive contractor who we have also found to provide very friendly and constructive feedback whilst dealing with administrative queries. We have also recorded that ASW employees have a professional approach to their work and a clear commitment to providing excellent customer service.
- Dave Perry, Property Manager, Newydd Housing Association (1974) Ltd
ASW has worked with Family Housing Association for more than a decade and have demonstrated a clear approach to continuous improvement and collaborative working. ASW works closely with FHA on delivering Community Benefits.
FHA had an audit of its void works in June 2015 where ASW are the sole Void Works Contractor and the auditor where the TIAA Audit Manager Clive Fitzgerald commented that the Voids Turnaround as “the best he’s seen” ASW has proven to be an experienced, reliable and innovative partner for FHA over the years and we continue to work with them in an open and collaborative approach.
- Darrin Davies, Head of Property Services, Family Housing (Wales) Ltd
ASW have proven they are a very reliable, innovative contractor who is responsive and approachable to our needs, committed to collaborative working, and who have fully embraced our partnering framework.
Their employees have a professional approach to their work with a clear commitment to providing excellent customer service. Tenant satisfaction scores are particularly high due to the efforts that the site teams put into their work, and they consistently meet our KPI’s targets.
They have also distinguished themselves by their involvement with training and community initiatives and fully committed themselves to our community benefits schemes.