Valleys to Coast work collaboratively in a partnership agreement with ASW to deliver our Housing Maintenance Contract to over 6000 homes across Bridgend, South Wales. Mobilisation of the contract was efficient which included elements of integration of their IT systems with our management software providing real time information. They provide a range of essential services which include reactive repairs, larger planned and disrepair works and void refurbishments which also include boiler and heating installations and electrical upgrades.
ASW are highly experienced in external and internal fire safety works and are completing fire remedial works to a number of our residential buildings. We are currently working with ASW on the installation of infrared heating with solar PV and potentially battery storage in a number of existing homes as a replacement to the natural gas fired central heating boilers together whilst also working on the installation of Intelligent Energy Systems.
I have great feedback from the team who work with ASW on an operational level and how they work collaboratively with us to improve our customer experience and standard and quality of our homes together by adopting our values and principles.
- Darrin Davies Corporate Director of Development & Growth – Valleys to Coast
ASW been successful on two large contacts well in excess of £1 million.
I have always found ASW to be professional, courteous, expedient, able to deal with variations and difficulties, and always providing input in a cooperative fashion.
The first contact involved the severe disruption to all of the residents in excess of 150, to install remedial fire compartmentation protection measures in compliance with Building Regulations Approved Document B within occupied residential flats. They were not the lowest bid but were selected by my client who were the Management Company because of their presentation and warranty.
The second contract related to substantial external fire safety cladding works, on a contract over £3 million in Birmingham and we are approximately half way through the contract. Again, I found ASW to be very competent and has a good knowledge of appropriate subcontractors who can assist with particularly difficult technical issues. They are cooperative, keen to assist, keen to ensure completion as quickly as possible and again in this contract, there has been an element of rehousing. The works are very noisy and dusty and consequently there is a high level of concern by the residents, which their site management team have dealt with very professionally.
I therefore have no hesitation in recommending ASW as a competent, suitable, considerable professional contractor.
- Chris Easton FRICS C BuildE – Consultant
ASW is a collaborative partner working with us on minor work projects throughout Carmarthenshire.
They have shown to be a valued contractor adapting to increases in work demand while still providing
quality of workmanship, professionalism with great communication by all the team
- Helen Rowe Senior New Homes Team Officer, Carmarthenshire County Council
ASW has been working with Swansea Council delivering the Kitchen and Bathroom Framework. We are very happy with performance on the refurbishment programme. They have consistently met and exceeded our KPI’s. Providing quality of finished works at a high standard with very good customer satisfaction. Good understanding of the needs of the client & a willingness to work collaboratively to ensure successful delivery of the contract.
We would not hesitate to recommend ASW for this particular type of work and
very much wish to continue to work with them on future projects.
- Rhiannon Hawkins Senior Project Surveyor, Swansea Council
ASW has completed an external wall insulation project to include roof renewals and balcony repairs
and modifications to 5 blocks of occupied flats. They have demonstrated to be a reliable, trustworthy,
contractor that has delivered on time and provided a quality service and end product for our tenants.
- Jonathan Browning Investment Project Manager, Bron Afon Community Housing
ASW group have worked with Dimensions UK for a number of years now and I can highly recommend their services. ASW have the ability not only to carry out good quality work but also to effectively manage large compliance programmes during very challenging times with covid19. ASW have also been able to step in at the last minute to assist us in completing a large TMV fitting programme thus ensuring we meet targets.
- Tim Handcock Project Consultant, Housing, Dimensions
Over the last 20 years, ASW has worked with Caredig (formally Family Housing Association) delivering Reactive and Void repairs. They continue to demonstrate their approach to continuous improvement and collaborative working and work within the community.
ASW work in an open and collaborative relationship and have proved to be a professional, experienced and innovative partner for both Caredig and its tenants.”
- Stuart Thomas, Head of Property Services, Caredig
In recent years, the ASW has undertaken several projects for the installation of external wall insulation together with new roofs, loft insulation, rainwater goods and other associated works on various properties throughout Swansea. The quality of the work undertaken by ASW has been excellent. The external wall insulation has not only improved the appearance of the buildings but has also enhanced their energy efficiency, resulting in reduced energy bills for the occupants.
ASW’s communication with the affected residents during the projects has been excellent and ensured that all residents were informed about the nature of the work that was to be carried out, the timelines, and any other relevant information. ASW also made a point of being available to answer any queries the residents might have had during the project. I wish to express my gratitude for their outstanding delivery of external wall insulation contracts and commitment to quality and communication has undoubtedly left a lasting positive impact on our community, and we look forward to continued collaborations in the future.
- Anthony Collins Project Surveyor, Swansea Council
We appointed ASW as our East Area Reactive and Void Maintenance contractor in August 2017, carrying out repairs to over 5000 of our General Needs, Extra Care, and Student Accommodation properties. ASW were extremely efficient in its mobilisation of the contract, including the integration of their I.T system with our Housing Management software. ASW also undertake our Fire Risk Assessment remedial works and our Electrical compliance testing programme. ASW have proven to be a very proactive and professional company in its service delivery to our tenants.
- Jane Harris, Strategic Contracts & Service Support Manager, Pobl Group
ASW has worked with Tai Tarian (Previously NPT Homes) since it was created in 2011 and has proven to be a reliable, trustworthy, contractor that has contributed to the quality of service delivery demanded. ASW has worked on our Reactive, Compliance & Void Frameworks, ASW continue to perform to a high standard and work well with staff to deliver an end product that tenants are delighted with.
- Steve Tucker, Director of Assets Tai Tarian
Newydd Housing Association (1974) Ltd have engaged the services of ASW Property Services Ltd for over 4 years, initially for a three year period working on our Valleys stock but more recently, ASW were successful with their tender to undertake the full suite of responsive repairs and void repairs for both our Vale and Valleys stock, which consists of approximately 2300 properties.
During this time, we have always found ASW to very responsive and approachable to our needs, with a clear commitment to continuous improvement. This is supported by the developments we have made with electronically linking our computer systems for the issuing, completing and invoicing of works, but also the requirement for the Association to establish a repairs by appointment system, at this first point of contact.
I consider ASW to be a reliable reactive contractor who we have also found to provide very friendly and constructive feedback whilst dealing with administrative queries. We have also recorded that ASW employees have a professional approach to their work and a clear commitment to providing excellent customer service.
- Dave Perry, Property Manager, Newydd Housing Association (1974) Ltd
ASW has worked with Family Housing Association for more than a decade and have demonstrated a clear approach to continuous improvement and collaborative working. ASW works closely with FHA on delivering Community Benefits.
FHA had an audit of its void works in June 2015 where ASW are the sole Void Works Contractor and the auditor where the TIAA Audit Manager Clive Fitzgerald commented that the Voids Turnaround as “the best he’s seen” ASW has proven to be an experienced, reliable and innovative partner for FHA over the years and we continue to work with them in an open and collaborative approach.
- Darrin Davies, Head of Property Services, Family Housing (Wales) Ltd
ASW have proven they are a very reliable, innovative contractor who is responsive and approachable to our needs, committed to collaborative working, and who have fully embraced our partnering framework.
Their employees have a professional approach to their work with a clear commitment to providing excellent customer service. Tenant satisfaction scores are particularly high due to the efforts that the site teams put into their work, and they consistently meet our KPI’s targets.
They have also distinguished themselves by their involvement with training and community initiatives and fully committed themselves to our community benefits schemes.