What We Do

Property Maintenance Services

ASW has extensive experience of carrying out repairs and maintenance works to social housing and commercial clients.

We have a large directly employed multi-skilled workforce capable of providing high quality property maintenance services in a timely, efficient and cost effective manner. Our workforce is supported by a state-of-the-art IT infrastructure which includes:

Bespoke maintenance software programme developed exclusively for ASW. This system is adaptable to interact fully with client IT systems and portals and provides a real-time status report on all jobs
All operatives are provided with Samsung Smartphones and/or tablets which receive orders, allow ordering of materials and close down of jobs in real-time
Call Centre support with dedicated client focussed teams based at head office in Pyle or the Swansea Regional Office
Lightfoot® system which provides vehicle tracking whilst also improving and sustaining good driver behaviour and cutting the company carbon footprint

The vast majority of our works are carried out in occupied properties and we have systems in place to ensure the health and safety and to minimise disruption to tenants / building occupiers. This
includes ensuring effective communication is carried out by our customer service advisors, tenant liaison officers and site personnel. We have a system that provides text message alerts to tenants / building occupiers advising of time of arrivals and also details of the operatives to provide assurance and ensure safety of tenants.

We carry out extensive customer satisfaction surveys linked to each job and the results are linked to an overall company performance dashboard which reports on performance against our own internal and client specific KPI’s.
For our commercial clients we offer a bespoke electronic time management system where the building owner / manager logs ASW arrival and completion of works with a secure passkey on ASW operative’s smartphone. This helps ensure accurate timekeeping and invoicing and ensures client is in control.

We focus on developing long term mutually beneficial collaborative working relationships with our clients on all frameworks and contracts.

We provide a number of different services to our clients in managing their property portfolios:

To help keep your portfolio working for you we provide a range of property maintenance solutions including:

More What We Do

Reactive Maintenance

ASW carry out over 45,000 responsive repairs every year. Approximately 40,000 for social housing clients across South Wales. We also handle a similar amount for our commercial clients throughout the UK. It is a major responsibility that we are able to handle and one that we take very seriously. Our reputation for providing an excellent

Planned Maintenance

ASW carry out all types of planned maintenance and refurbishment works from simple bathroom upgrades to multi-million-pound refurbishment projects. ASW is able to provide this service using our own trained and experienced multi-skilled teams supplemented by a carefully selected and approved supply chain for specialist services. We are capable of planning and delivering all types

Void Property Services and Maintenance

ASW has extensive experience in carrying out works to around 1000 void properties per annum and fully understand the importance of reducing key-to-key turnaround time on empty and vacant properties to minimise expense and financial exposure for social landlords. To achieve this, we have our own in-house dedicated void maintenance teams consisting of trained and

Disabled Adaptation Works / Physical Adaptation Works

With an ageing population and the Government’s focus on helping people to live independently, there is increasing demand for aids and adaptations to the homes of older and physically disabled people. We understand that a modern aids and adaptations service needs to form part of a joined-up approach across a wide range of disciplines so

Facilities Management

ASW has the capability to manage your property portfolio with a range of facilities management services from repairs, maintenance, compliance testing and other bespoke one-off requirements. ASW facilities management services means that we do the worrying to allow clients to maximise the use of their properties. ASW facilities management services have been developed to maintain